Is CultureManthan An Indian Company?
Yes. CultureManthan is a registered private limited Indian company –CultureManthan Private Limited.
Where Is CultureManthan's Head Office Located?
The Head Office is in Varanasi at: Near Macchhodarithana, Varanasi, Uttar Pradesh - 221001, India Tel: +91-  email: info@CultureManthan.com
Where Can I Buy CultureManthan Products In India?
We only offer our products through online sales at our website: www.CultureManthan.com
Are CultureManthan Products Available Internationally?
No, we currently do not provide our products internationally. Our working zone is confined for shopping within India. But for future, we are positively looking at expanding our presence outside India too.
Where Are Your Manufacturing Facilities Located?
CultureManthan does not have a company owned production unit. Our mission has always been to work with village-based artisans across India employing their regional textile skills and specialities. This commitment has helped preserve the traditional crafts of India and created employment opportunities in rural areas.
Are All CultureManthan Products Handmade?
We try to maximize the handmade process, using hand-woven, hand block-printed fabrics and vegetable dyes as far as possible. If a power loom is used, the fabric is decorated using hand processes such as block printing, embroidery, embellishing etc.
Do CultureManthan Sizes Conform To International Norms?
There are no true international norms for clothing and home textiles as every company tends to have its own sizing standards. Please refer to our Size Guide where we have suggested basic guidelines of how CultureManthan sizing compares to other international sizing. The best approach is to take your own measurements and compare these to our measurement charts.
What Are The Advantages Of Handloom Fabrics?
The handloom process and techniques of production gives the textile a unique character. In addition, handloom fabrics breathe well, are cool in summer and retain body warmth in the winter.
How Do I Shop Online?
Please refer to our How To Shop page which walks you through the shopping process.
How Will I Know If You Have Received My Order?
During the payment process you will be given a confirmation that your credit card/Debit card/Net banking has been successfully processed. You will also receive an order confirmation through an email from CultureManthan having all the basic information about the order thus placed.
How Do I Check My Order Status?
You can view your order status at any time once you have placed your order, through My Orders options after logging in to your CultureManthan account on CultureManthan website. We try and dispatch all the orders from our warehouse within two working days and then you can track your order from Track your order option on the homepage of www.CultureManthan.com through the FedEx tracking system.
Is It Safe To Use My Credit Card Online At CultureManthan.Com?
We do not store any credit card information on our website. Your credit card information is safe with our payment solution provider - PayU.
What If An Item Is Out Of Stock?
We make every effort to keep all products in stock. However, there may be times when unexpected demands exceed our supply. If you place an order for an item which is not in stock, we will inform you through an email and credit your credit card within two business days of purchase. We will not retain your request for an out of stock product in a back order system. In the future, we hope to be able to notify you when an out of stock item becomes available which would allow you to place a new order for that product.
Do I Have To Sign Up For A CultureManthan Account To Buy Something At CultureManthan.Com?
You do not have to create an account on CultureManthan.com when you place an order, and can simply proceed as a Guest Shopper. However, there are several benefits to creating an account. Please refer to the My Account page for more details.
Will I Be Charged For Octroi Or Entry Taxes In Case Of Domestic Shipping?
All of CultureManthan orders are shipped within India from our warehouse in Uttar Pradesh, India to your provided shipping address. Due to the nature of interstate shipping, you may have to pay additional duties and taxes which are levied once a shipment reaches your state. The majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent duty charges will be levied. In the case where additional duties or taxes are assessed, customer will be responsible for paying these additional fees. To make your shopping experience as seamless as possible, we have arranged with our shipping partners to clear your goods for you and deliver them to your doorstep. If you are presented with an invoice/receipt from our shipping partner for any duties and taxes, you will have to pay them directly at the time of delivery.
How Long Will It Take To Receive My Order?
We make every effort to process your order as quickly as possible. We usually require 5 working days to dispatch your order. However if the quantities ordered are more than 5 pieces per product per style, or in case the item ordered is under production, it may take longer to process the order. In such cases we keep you posted through email.
Do You Offer Expedited Shipping?
No. At this point we are unable to offer overnight or expedited delivery service.
How Is My Order Shipped?
All CultureManthan orders are shipped door to door, via FedEx within India from our warehouse in Uttar Pradesh, India to your provided shipping address.
Do You Ship Backorders?
No. We aim to keep every item on our website in stock. If there is an item which you purchase and then we realize this item is not available, we will promptly inform you within 2 working days of your purchase and fully refund your money for the out of stock item.
Will Everything Ship Together?
Yes. Because we do not process backorders, whatever is in stock will be shipped together.
Can I Ship Different Items In My Order To Different Shipping Addresses?
We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders.
Can My Order Ship To A Post Office Box?
No. Since we offer door to door deliveries through our shipping partners, therefore you must include full address details including a street address for the shipping address.
What Are The Shipping Costs?
For all domestic deliveries i.e deliveries within India, we offer Free Shipping on all orders.
How Do I Track My Order?
You can track your order on our Order Tracking page. If you do not have a tracking number or delivery confirmation number, please contact us. If you are not sure whether or not your order has shipped yet, you can check the status of your recent orders in My Account
Can I Change My Shipping Address After Placing My Order?
Once we receive your order, we take approximately 5 working days to process your order before handing it over to the shipping company. If you would like to change your shipping address for an order which you have already placed, we will try to accommodate your requests if we still have the package in our possession. Please contact us (info@CultureManthan.com) with your requested change and we will send you an email reply to confirm if we were able to make the change. If we have already handed your order over to the shipping company, then we will be unable to make any shipping address changes.
Why Was My Package Undeliverable?
In case of domestic shipping, the shipping company will attempt delivery 3 times at the delivery address specified by you in the order, before they contact us that your package is not deliverable. If you have not received the package, you can track the package through the Order Tracking facility. If the package status is shown as undeliverable please call the shipping company at their local number and quote your tracking number to trace your package. Here are some reasons why your package may be determined undeliverable:
  • Incorrect Address: CultureManthan does not take responsibility if the delivery address provided by you is incorrect or outdated. If a package is returned to us because the address is incorrect or outdated we will consider the order status as closed, and no refund will be issued. Please carefully check to make sure that you have supplied a current and correct shipping address.
  • Address Format: If you supply a Post Office Box for your shipping address, the Courier Partner will be unable to deliver your package. We will try to catch this problem prior to shipping. Please make sure that you do not supply a Post Office Box address for your shipping address.
  • Failed Delivery Attempts: In case of domestic deliveries, the shipping company will make three attempts to deliver your package. If you are generally not home during delivery hours, please use a shipping address where someone will be available to sign for the package. If the driver seems it necessary to obtain a signature and has made three delivery attempts, then the package will be returned to us as undeliverable. If the package status is shown as undeliverable, please call the shipping company's customer service at their local number and quote your tracking number to trace your package. -Refused by Recipient: If you are sending a gift to someone and they refuse to accept the package because they think it is being sent to them in error, then the package will be returned to us as undeliverable. By informing your gift recipient that they should expect a package, you would help us ensure that they receive your gift without any hassle.
What Payment Methods Do You Accept?
We accept all MasterCard, VISA, American Express, and Citibank Maestro Debit Cards (an online real-time authorization is done through the Payment Gateway). If you have an Indian bank account, you can also transfer your payment directly to us using our payment gateway's net banking facility.
When Will My Credit Card Be Charged?
Your credit card will be charged at the time of placing your order through our secured payment gateway. (An online real-time authorization is done through the Payment Gateway)
What Currency Will My Order Be Billed In?
Your order will be billed in the currency of your debit / credit card. All the prices shown on CultureManthan website would be in INR (Indian National Rupee). For all deliveries in India, you would view and pay the Indian Rupee prices.
Can I Change My Billing Address?
In order for us to successfully process your credit card, you must provide the billing address which is used for your credit card.
How Do I Contact Customer Service?
You can easily email us through our Contact Us page.
How Do I Remove My Name From Your Email List?
We would certainly want you to get updated with our newsletter, having new offers and fresh products. But if you do not want to receive the same, you can certainly go to our unsubscribe page to process the unsubscription.
Will You Share My Information With Others?
No, we will not at all share your information with others. For more details, please read our Privacy Policy.
Can I Email My Order?
Yes. You can email us your order at info@CultureManthan.com.
Can I Call In My Order?
Currently we do not have a call in number for placing orders. Please follow the steps in the online checkout process on the website.
If I Have Problems With My Order, Whom Should I Contact?
If you have any problems or concerns about your order, please email us atinfo@CultureManthan.com
How Can I Modify My Order?
You can modify your order at any time during the shopping process by editing / modifying your shopping cart. Once you confirm payment for the items in your shopping cart, the order is considered as final and cannot be modified.
How Can I Cancel My Order?
Once you confirm payment of your order, your order cannot be changed or cancelled. You will need to contact us through the Request for Cancellation button under My Account within 12 hours of placing your order for us to be able to confirm this cancellation. In case we have already processed your order you will be advised that the cancellation is not possible. As we aim to maintain quick turnaround times on our order processing, dispatch and deliveries, we may not be able to support your request unless it is received within the stipulated time frame. Cancellations are solely at the discretion of CultureManthan.
What Is Your Return Policy?
At CultureManthan we stand behind the quality of our products and we will provide a full refund for the cost of the product if you are not satisfied with your purchase for any reason. Returns must be made within 07 days of receiving the goods. Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods. Please go through our Returns Policy.
When Will I Receive A Refund For My Returned Products?
All credits will be issued only to the credit/debit card used for making the original purchase. Once we receive your returned item(s), we will issue your credit and send you an email confirmation. Please allow one billing cycle for the credit to appear on your credit/debit card statement. Please go through the Refunds section at our website.
How Do I Exchange An Item?
In order to exchange an item, you need to go through the returns process as described above. We will refund your credit/debit card once we receive the returned merchandise. You must place a new order for the replacements you would like.
Can I Have The Product Gift Wrapped?
In the future, we hope to offer this service too.
Can I Include A Gift Message With The Package?
Yes, a gift message can be included with your order.
Do You Have A Gift Registry?
We do not currently offer a gift registry but plan to add this feature in the near future.